Maintenance Requests #

Make a Fault Report #

You must report any damages or needed repairs immediately via the Fault Report Form. Please include as much detail as possible and add pictures if applicable.

Lost or Stolen Keys #

See Lost or Stolen Keys.

After-Hours Maintenance Emergencies #

Emergency maintenance issues (such as a water leak or power outage) that occur outside of normal business hours should be reported to the property’s security partner, Securitas, at +46 10-470 53 65. Make sure that the issue is truly urgent before calling, as you will be charged a fee for using their service for non-emergency cases.

Water Leak

If the drainage pipe under your kitchen or bathroom sink is leaking when the tap is turned off, call the property’s security partner, Securitas, at +46 10-470 53 65.

If the pipe leaks when the tap is running but does not leak when the tap is off, this is not considered an emergency. Make a fault report and avoid using that sink until you receive further instructions.

Power Outage

In the event of a power outage, check outside your apartment to see if the rest of the building has power. If the power is out in the rest of the building, call the property’s security partner, Securitas, at +46 10-470 53 65.

If the power is working normally outside of your apartment, you have likely tripped a breaker. Remove the last electrical device you plugged into an outlet, then check your fuse box. If any of the switches in the fuse box have flipped down, flip them back up. This should restore your power.