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Student Handbook

After-Hours Help #

In an emergency, call 112. For emergency Program support, call Director Lillian Döllinger at +46 72 250 00 10.

For non-emergency support outside of the Program’s office hours (Monday to Friday, 9:00-16:00), please follow the instructions below. After seeking immediate help, please inform our staff by emailing stockholm@swedishprogram.org so that we can discuss any additional support you may need.

Medical Assistance #

For non-emergency care on evenings and weekends, talk to a doctor via Doctor Please! or talk to a nurse in Sweden by calling +46 771-1177 00.

For immediate mental health support, call AXA assistance at +1 (312) 935-1703 and ask for remote mental health services.

Depending on your symptoms, you may be advised to:

  • Go to an emergency room (akutmottagningen). We recommend taking a taxi and bringing your passport as identification, a phone charger, and a book.
  • Go to urgent care (närakuten). Urgent care centers are open from 8:00-22:00 daily. When urgent care is closed, go to an emergency room instead. We recommend taking a taxi and bringing your passport as identification, a phone charger, and a book.
  • Make an in-person doctor’s appointment. Book the soonest available appointment that you can attend. If you think you need to see a doctor sooner than your appointment time, email Daria after you make your booking to ask if you can be seen sooner. Then keep an eye on your inbox – she replies quickly!

If you need help finding a provider (e.g., while traveling), or if you require emergency care, hospitalization, expensive care, or longterm care, contact CISI’s 24/7 emergency assistance provider AXA Assistance by calling +1 (312) 935-1703 (preferred) or emailing medassist-usa@axa-assistance.us.

Please understand that Swedish Program staff cannot provide medical advice. We will always advise you to consult a doctor or nurse. Err on the side of caution and do not delay or avoid seeking care.

Save all receipts and paperwork related to your care so that you can file a claim for reimbursement from your health insurance provider.

Police Assistance #

If you need non-emergency help from the police, call +46 771-11414 00. You can report lost or stolen property, report a crime, or ask questions. For more information, see Polisen (Swedish Police).

Lost or Stolen Keys #

If you are locked out of your apartment, follow these steps:

  1. After hours, please choose one of the following options:
    • Stay with a friend, OR
    • Stay at a hotel at your own expense, OR
    • Call Securitas, the property’s security partner, at +46 10-470 53 65 to request an emergency visit to unlock your door at your own expense (typically around 1500 SEK; this fee is determined by Securitas and subject to change). Please note that your apartment must be locked at all times, so if you choose this option, plan to stay in your apartment (or have a friend stay there) until you receive a spare key and can lock the apartment from the outside.
  2. Email stockholm@swedishprogram.org. During daytime hours, call Director Lillian Döllinger. We will make arrangements for when and where you can retrieve a spare key.
  3. If your keys have been stolen or permanently lost, submit a Fault Report as soon as possible. In such cases, the landlord requires a lock change. You will be responsible for this cost, which is typically around 3000 SEK. The landlord arranges lock changes during office hours.

If you choose to stay at a hotel at your own expense, the following hotels (among others) ofter late-night check-in. Please note that we offer this list as a convenience, not an endorsement.

Please note that if you are locked out because your phone has lost power and you can’t access Boxxy, there is a phone charging station located at Nekvägen 41.

Apartment Maintenance #

Emergency maintenance issues that occur outside of normal business hours should be reported to Securitas, the property’s security partner, at +46 10-470 53 65. Please make sure that the issue is truly urgent before calling, as you will be charged a fee for using their service for non-emergency cases.

Water Leak

  • If the pipe under your kitchen or bathroom sink is leaking when the tap is turned off, call Securitas at +46 10-470 53 65.
  • If the pipe leaks when the tap is running but does not leak when the tap is off, this is not considered an emergency. Submit a Fault Report and please avoid using the sink until you receive further instructions.

Power Outage

In the event of a power outage, check outside your apartment to see if the rest of the building has power.

  • If the power is out in the entire building, call Securitas at +46 10-470 53 65.
  • If the power is working normally outside of your apartment, you have likely tripped a breaker. Remove the last electrical device you plugged into an outlet, then check your fuse box. If any of the switches in the fuse box have flipped down, flip them back up. This should restore your power. If this does not work, please submit a Fault Report.
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