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Student Handbook

After-Hours Help #

In an emergency, call 112 for medical, police, and fire emergency responders. For emergency Program support, call the Director, Lillian Döllinger, at +46 72 250 00 10.

For non-emergency support outside of the Program’s office hours (Monday to Friday, 9:00-16:00), please follow the instructions below. After seeking immediate help, please inform our staff by emailing stockholm@swedishprogram.org so that we can discuss any additional support you may need.

Medical Assistance #

If you need after-hours medical advice or care, call 1177 (from a non-Swedish number, +46 771-117700) to get advice from a nurse on how to proceed. Based on your symptoms, the nurse will make a recommendation for your next steps. The nurse might advise you to:

  • Call 112.
  • Go to an emergency room (akutmottagningen).
    • The nurse can tell you which ER is closest to you. We recommend taking a taxi.
    • We recommend bringing your passport as identification, a phone charger, and a book.
  • Go to urgent care (närakuten).
    • Urgent care centers are open from 8:00-22:00 daily. When urgent care is closed, go to an emergency room instead.
    • The nurse can tell you which urgent care center is closest to you. We recommend taking a taxi.
    • We recommend bringing your passport as identification, a phone charger, and a book.
  • Make a doctor’s appointment.
    • Book the soonest available appointment that you can attend. If you think you need to see a doctor sooner than your appointment time, email Daria after you make your booking to ask if you can be seen sooner. Then keep an eye on your inbox – she replies quickly!
    • The nurse might recommend that you visit your local vårdcentral (public health clinic). We recommend booking an appointment with our private healthcare partner instead for faster and easier access to care.

Please understand that Swedish Program staff cannot provide medical advice. We will always advise you to call 1177 (from a non-Swedish number, +46 771-117700) and/or contact your treating physician. Err on the side of caution and do not delay or avoid seeking care.

Save all receipts and paperwork related to your care so that you can file a claim for reimbursement from your health insurance provider. If you require long or expensive treatment, including hospitalization, please contact CISI’s 24/7 emergency assistance provider, AXA Assistance, by calling +1 (312) 935-1703 or emailing medassist-usa@axa-assistance.us. They will do their utmost to arrange direct billing with the hospital.

Police Assistance #

If you need non-emergency help from the police, call 114 14 (from a non-Swedish number, +46 771-1141400). You can report lost or stolen property, report a crime, or ask questions. For more information, see Polisen (the Swedish Police).

Lost or Stolen Keys #

If you are locked out of your apartment after hours, you can:

  • Stay with a friend, OR
  • Stay at a hotel at your own expense, OR
  • Call the apartment’s emergency maintenance number, +46 10-470 53 65, to request an emergency locksmith at your own expense (typically around 3000 SEK plus a 1500+ SEK emergency fee).

When the Swedish Program office opens again, you can borrow a spare apartment key. If your keys have been stolen or permanently lost, please submit a Fault Report. In such cases, the property owner requires a lock change. You will be responsible for this cost, which is typically around 3000 SEK.

If you choose to stay at a hotel at your own expense, the following hotels (among others) ofter late-night check-in. Please note that we offer this list as a convenience, not an endorsement.

Please note that if you are locked out because your phone has lost power and you can’t access Boxxy, there is a phone charging station located at Nekvägen 41.

Apartment Maintenance #

Emergency maintenance issues that occur outside of normal business hours should be reported to the apartment’s emergency number, +46 10-470 53 65. Please make sure that the issue is truly urgent before calling, as you will be charged a fee for using their service for non-emergency cases.

Water Leak

  • If the pipe under your kitchen or bathroom sink is leaking when the tap is turned off, call the emergency maintenance number, +46 10-470 53 65.
  • If the pipe leaks when the tap is running but does not leak when the tap is off, this is not considered an emergency. Submit a Fault Report and avoid using the sink until you receive further instructions.

Power Outage

In the event of a power outage, check outside your apartment to see if the rest of the building has power.

  • If the power is out in the entire building, call the emergency maintenance number, +46 10-470 53 65.
  • If the power is working normally outside of your apartment, you have likely tripped a breaker. Remove the last electrical device you plugged into an outlet, then check your fuse box. If any of the switches in the fuse box have flipped down, flip them back up. This should restore your power. If this does not work, submit a Fault Report.
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