Student Handbook

View Categories

2 min read

In an Emergency #

Call 112 #

In an emergency, call 112. This is the public emergency phone number throughout Europe. You can call free of charge from any landline or mobile phone. You should call 112 if you or someone else collapses or has a serious accident, or if there is any other situation requiring emergency ambulance, fire or police services.

In Sweden, your 112 call will be answered by an operator at an SOS Alarm Center. All SOS operators speak Swedish and English. Try to stay calm, speak clearly, and answer all the operator’s questions, such as: Who needs help and why? Is anybody injured? How many are injured and what type of injuries do they have? The operator needs to ask these questions to decide what type of assistance is needed and dispatch the emergency service as quickly as possible. The operator may need more information while help is on the way, so stay on the phone and remain where you are.

You should only call 112 if you are in an emergency situation and need immediate help. Your call may otherwise delay vital help to people in need. If you do not need immediate help, you have several alternatives:

  • Book an appointment with our partner physician, psychologist, or counselor, or call 1177 to get advice from a nurse or find your nearest clinic (see Healthcare Providers).
  • Call the Swedish Police at their non-emergency number, 114 14, to report a crime, report lost or stolen property, or ask a question. Please note that although it can be very distressing to have property stolen (such as your bag, phone, or laptop), it is not an emergency.
  • Order a taxi for transportation to a hospital or clinic (see Transportation). Ambulances are dispatched to provide immediate medical assistance, not as a ride service to the hospital.

Emergency Rooms (Akutmottagning) #

After Seeking Help #

After seeking immediate help, please inform Program staff and keep your family updated.