Mobile Phone Service #
You must provide staff with a phone number where you can be reached. Some students choose to purchase an international plan from their current provider, while others purchase a Swedish SIM card and plan while in Stockholm. Many students use free services such as WhatsApp or Facetime to reduce costs while staying in touch with friends and family.
Swedish Phone Service #
Swedish mobile service tend to be less expensive than American plans, typically costing $15–$35 per month depending on data use. Another advantage is that EU law requires Swedish mobile providers to allow you to use your Swedish plan without roaming charges in any other EU country that you may visit.
In order to use a Swedish SIM card, your phone must be unlocked for global use. Before departure, please contact your current mobile service provider to ensure that your phone is unlocked. We recommend doing this even if you believe your phone is already unlocked. (You can purchase an unlocked phone upon arrival in Stockholm, but please be aware that most smartphones are more expensive in Sweden than in the US.)
Getting a Swedish SIM #
Upon arrival, you will receive a 100 SEK gift voucher to the convenience store Pressbyrån. Use the voucher to buy a Swedish SIM card with a small prepaid allowance so that you can contact staff and use navigational apps during orientation. When buying a SIM card, you need to bring your passport with you to register the card as required by Swedish law. Please provide your receipt to the Head of Administration for reimbursement.
We recommend buying a SIM card from the company Comviq with the plan called “Fastpris 145,” which includes a Swedish phone number, 5 GB of data, 20 000 text messages, and 20 000 minutes of calls to other Swedish numbers valid for 30 days. Comviq also offers other plans that include international calling and texting.
Activation #
To activate your SIM card, please follow these steps:
- Instructions coming soon
Reload Your Plan #
Most students continue to purchase pay-as-you-go plan from Comviq throughout the semester. To do so, please follow these steps:
- Instructions coming soon
Comviq Customer Service #
If have questions or problems with your Comviq mobile phone service, please contact their customer service team. Their web chat is open Tuesday–Friday from 9:00–17:00 and on Saturdays from 9:00–15:00. Follow these instructions for the web chat:
- Go to https://www.comviq.se/hjalp.
- Scroll down and click Chatta med oss.
- When the chat window pops up, select “Jag har inte Bank ID.” Then enter your question in English.
You can also contact their customer service team by calling 077-221 21 21 (Monday–Friday from 9:00–17:00) or emailing [email protected] (responses may take 3-4 business days).