Student Handbook

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Healthcare Providers #

In an emergency, call 112 for medical, police, and fire emergency responders. For emergency Program support, call the Director, Lillian Döllinger, at +46 72 250 00 10. For non-emergency care outside of office hours, see After-Hours Help.

The Swedish Program partners with several healthcare providers to help you manage your physical and mental health. Our healthcare partners have payment agreements with CISI, your health insurance provider. This means that you will not need to pay anything out-of-pocket for visits covered by your insurance policy as long as you provide your CISI participant ID number. For more information, see Health Insurance & Payment.

If you need after-hours medical advice, or if you’re not sure how urgently you should seek care, call 1177 (from a non-Swedish number, +46 771-117700) to get advice from a nurse on how to proceed. Based on your symptoms, the nurse will make a recommendation for your next steps. For more information, see After-Hours Help.

Medical Care #

Sartwell Creek Wellness #

Practitioners: Dr. Daria M. Eriksson, Dr. Jonas Johard, Dr. Laura Anissian, and Dr. Henrik Styvers
Location: To Care, Karlavägen 58, 4th floor (Station: Karlaplan or Stadion)
Appointments: Book online at https://doctoreriksson.as.me. To secure the soonest available appointment, select “any available” doctor. You will be prompted to enter your CISI participant ID number the first time you book an appointment.
If you want to be seen sooner, book the soonest available appointment that you can attend, then email daria@sartwellcreekwellness.com. Keep a close eye on your inbox – she replies quickly!

Sartwell Creek Wellness is a private physicians practice in Stockholm founded by Dr. Daria Eriksson, an American physician. Book an appointment here for help with any non-emergency healthcare issue, including acute issues and referrals to specialists. Daria collaborates with Dr. Jonas Johard, Dr. Laura Anissian (who provides video consultations), and Dr. Henrik Styvers to ensure appointments are available within 0–2 business days.

Please be aware that Daria can only provide medical advice after seeing you in person, not over email.

Psychology & Counseling Services #

Svea KBT #

Practitioners: More than 50 licensed psychologists with a variety of specializations
Location: Seven locations in Stockholm
Appointments: Email Mattias at mattias.erkers@sveakbt.se with your CISI participant ID number and a brief description of your symptoms or what you need support with.

Svea KBT is a psychology practice with specialties in a wide range of areas, including anxiety, depression, stress, and sleep issues. All of the psychologists are nationally licensed and have training in LGBTQ+ issues. Appointments are typically available within 2-5 business days. When you contact the practice, they will arrange an appointment with the psychologist who is best suited to your needs.

Eva-Mari Thomas, Turning Point International Counseling Center #

Practitioner: Eva-Mari Thomas, MSW
Location: Sigtunagatan 4 (Station: Odenplan or S:t Eriksplan)
Appointments: Email info@evamarithomas.se with your CISI participant ID number and a brief note about what you’d like support with.

Eva-Mari Thomas offers individual therapy to help clients navigate depression, anxiety, and stress. She creates a supportive and understanding space where you can explore challenges and work toward greater balance and well-being.

Originally from Sweden, Eva-Mari has lived, studied, and worked in the United States for many years, giving her a unique perspective on both Swedish and American cultures. She has been a member of the American Psychological Association (APA) since 2021. You can learn more about her approach by visiting Eva-Mari’s website.

Psychiatric Care #

Dr. Angela Marré-Lippitz, Sofiahemmet Hospital #

Practitioner: Dr. Angela Marré-Lippitz
Location: Valhallavägen 91, Hus A (Station: Tekniska högskolan or Stadion)
Appointments: Email angela@marre-lippitz.se with your CISI ID number and a brief description of your symptoms or condition.

Dr. Angela Marré-Lippitz is a private psychiatrist (medical doctor) at Sophiahemmet Hospital in Stockholm. Angela also works parttime in Germany. She offers both in-person and remote appointments.

Other Health Resources #

Emergency Rooms and Urgent Care #

See In an Emergency.

24/7 Nurse Hotline (Vårdguiden 1177) #

If you need after-hours medical advice, or if you’re not sure how urgently you should seek care, call 1177 (from a non-Swedish number, +46 771-117700) to get advice from a nurse. For more information, see After-Hours Help.

Pharmacies (Apotek) #

Pharmacy staff are very knowledgeable about how to treat common ailments, so don’t be afraid to ask for help. Pharmacies sell over-the-counter drugs and a variety of personal items, including products for first aid, eye care, dental care, grooming/cosmetics, and sexual health. Please be aware that strong cold medicine similar to Sudafed requires a prescription in Sweden, but you can purchase other kinds of cold medicine and pain relievers over the counter. Ask pharmacy staff if you are unsure of what to choose.

If you need a prescription drug while in Sweden, you must visit a doctor (see Prescription Drugs).

Common pharmacy chains include Apoteket, Apotek Hjärtat, Apoteksgruppen, Kronans Apotek, and Lloyds Apotek. Pharmacies are typically open between 10:00 and 19:00, but hours vary by location.

Vaccination #

VaccinDirekt offers a variety of vaccinations, including the seasonal flu shot (influenza vaccine). The flu shot is typically available from early November until late February. Check VaccinDirekt’s website to see their list of vaccines and prices. Vaccination costs are not covered by your CISI health insurance. VaccinDirekt offers students a 15% discount on most vaccinations with a valid Mecenat Card (Student ID). If you need a vaccination that is not offered by VaccinDirekt, please contact our partner physician for guidance (see Medical Care).

Dental Care #

Folktandvården Akuten is a dental emergency room located at Fleminggatan 48. The clinic is open 7:00–20:30 on weekdays and 8:00–20:30 on weekends. Outside of these hours, call 1177 (from a non-Swedish number, +46 771-117700) for advice from a nurse.

Sexual Health #

RFSU (The Swedish Association for Sexuality Education) operates a clinic offering contraception, STI testing, and counseling related to sexual health and sexuality. The clinic is located at Rosenlundsgatan 9 (Station: Mariatorget). Phone: 08-692 07 84.

Healthcare While Traveling #

Program Travel #

Below please find the healthcare providers and pharmacies located nearest to student lodging during Program excursions.

Marholmen (Stockholm Archipelago) #

  • Emergency room: Norrtälje Sjukhus, Esplanaden 24, Norrtälje, +46 812 32 60 21
  • Pharmacy: Apotek Hjärtat Flygfältet Norrtälje, Radarvägen 9n, 761 42 Norrtälje, +46 771 40 54 05

The Island of Gotland #

  • Emergency room: Visby Lasarett, S:t Göransgatan 5, 621 55 Visby, +46 498 26 81 50
  • Pharmacy: Apoteket Liljan, Österväg 7, 621 24 Visby, +46 77 145 04 50

The Arctic Circle #

Hotell Fjället in Björkliden is in a remote location in the far north of Sweden. The hotel has a doctor on-site during ski season, but in emergencies, patients will be taken to Kiruna, Sweden or Närvik, Norway for treatment.

  • Emergency room: Kiruna sjukhus, Thulegatan 29, 981 31 Kiruna, +46 980-730 00
  • Pharmacy: Apoteket Ripan, Thulegatan 29, 98131 Kiruna, +46 77-145 04 50

Independent Travel #

The number for emergency services throughout Europe is 112.

Program staff do not have expertise related to the healthcare systems, resources, clinics, etc. in other countries. If you need to seek healthcare during independent travel, you can search for in-person providers in your current location in the myCISI portal, or find a local recommendation by, for example, asking at your hotel’s reception desk or using a search engine. You will typically need to pay for costs upfront, then submit your receipts to your health insurance provider CISI for reimbursement (see Health Insurance & Payment). Make sure to save all receipts and records related to your care so that you can file a claim for reimbursement.

  • If the healthcare provider requires upfront payment, you will need to pay out-of-pocket and file a claim for reimbursement from CISI.
  • If the provider is willing to send an invoice, ask if they can invoice CISI directly. If so, your CISI ID card lists CISI’s billing address and contact information. If the provider cannot invoice CISI directly, provide your personal contact details instead. As soon as you receive the invoice, file a claim with CISI immediately so that CISI can pay the invoice before its due date.
  • If you require long or expensive treatment, including hospitalization, please contact CISI’s 24/7 emergency assistance provider, AXA Assistance, by calling +1 (312) 935-1703 or emailing medassist-usa@axa-assistance.us. They will do their utmost to arrange direct billing with the hospital.

For more information, see Independent Travel.